1. About Orchid Fashion

Orchid Fashion is a Kolkata-based fashion e-commerce business offering sarees, kurtis, one-piece dresses, two-piece dresses and other women’s ethnic and contemporary clothing. We deliver eligible products across India.

2. Information We May Collect

Depending on how you interact with our website, we may collect:

• Your name, mobile number, and email address
• Billing and delivery addresses, including PIN code and location info
• Product, size, colour, and quantity selections
• Order, payment, delivery, cancellation, return, and refund information
• Transaction status and payment reference numbers
• Enquiries, reviews, complaints, and customer-support communications
• IP address, browser, device, and website-usage data
• Information collected through cookies and similar tracking technologies

Note: We do not store your complete card number, CVV, UPI PIN, banking password, or other payment credentials. Online payments are processed by authorized banks, payment gateways, or payment-service providers under their respective privacy and security practices.

3. How We Use Your Information

We may use your information to:

• Create and manage your customer account
• Receive, verify, process, and deliver orders
• Confirm payments and issue invoices
• Provide order, dispatch, tracking, and delivery updates
• Process cancellations, returns, exchanges, and refunds
• Respond to enquiries, complaints, and customer-support requests
• Prevent fraudulent transactions, unauthorized access, and website misuse
• Improve our website, products, services, and customer experience
• Maintain transaction, accounting, taxation, and compliance records
• Send promotional communications where you have provided consent

4. Consent & Marketing

Where consent is required, it will be requested through clear and affirmative action. Orchid Fashion may send information about new collections, offers, product launches, and promotions through email, SMS, WhatsApp, or other permitted communication channels.

You may withdraw your marketing consent at any time by contacting us:

• Email: contact@fashionorchids.in
• Call: +91 97343 59311

* Withdrawal of marketing consent will not prevent us from sending essential transactional messages relating to an existing order, payment, delivery, return, or refund.

5. Cookies and Tracking

Our website uses necessary, functional, analytical, and advertising cookies. These cookies help us:

• Remember your shopping cart items and preferences
• Maintain website security
• Understand how visitors navigate and use the site
• Measure website and marketing campaign performance

You may manage cookies through your browser settings. Disabling necessary cookies may affect certain website functions.

6. Sharing of Information

We may share limited information with trusted third parties necessary for business operations, including:

• Courier and logistics providers (for order delivery)
• Payment gateways, banks, and payment-service providers
• Website hosting, maintenance, and security providers
• Email, SMS, WhatsApp, and customer-support platforms
• Accountants, auditors, legal advisers, and consultants
• Government, regulatory or law-enforcement authorities where legally required

7. Data Security

We take technical and organizational precautions intended to protect personal information from unauthorized access, loss, misuse, or alteration.

Security Tip: No internet transmission is 100% secure. Customers should keep account credentials and OTPs confidential, and never share banking passwords, CVVs, or UPI PINs with anyone claiming to represent Orchid Fashion.

8. Data Retention

Personal information is retained only as long as necessary to complete orders, handle returns and refunds, meet accounting and tax compliance requirements, or establish/defend legal claims. Once no longer required, data is deleted or anonymized securely.

9. Your Privacy Rights

Subject to applicable law, you may request:

• Access to personal data being processed
• Correction of inaccurate, misleading, or incomplete details
• Erasure of eligible personal data
• Grievance redressal regarding the handling of your data

10. Children’s Privacy

Purchases and payments should be made only by persons legally capable of entering into a contract. Individuals below 18 years of age should use the website only under the supervision and with the consent of a parent or legal guardian.

11. Third-Party Links

Our website may contain links to courier services, payment gateways, or social media. Orchid Fashion does not control the privacy or security practices of independent third parties. Please review their policies before sharing data.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect operational, technology, or legal changes. The revised policy will be published on the website with an updated "Last Updated" date.

13. Privacy & Grievance Contact

For privacy questions, consent withdrawal, correction, erasure, or complaints, please reach out to our grievance contact: